Job Description

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Working Days: Monday to Saturday (08:30 AM to 05:30 PM, 8 hours 30 min/day)

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Lunch time: 01:00 PM to 01:30 PM (half hours/day)

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Customer Service / Sales Support Responsibilities

Key Responsibilities

Daily Outbound Calls

Make a minimum of [e.g., 50-100] calls per day to technicians, dealers, or customers.

Follow the call target assigned by the reporting manager.

Order & Inquiry Handling

Take orders from dealers or customers over the phone.

Log all order details accurately and forward them to the relevant department (Sales, Dispatch, etc.).

Product Feedback Collection

Call technicians/customers to gather feedback on JASTRA products.

Record genuine responses and share summaries with the accounts or quality team.

Promotion of Schemes & Incentives

Share details of ongoing dealer/technician schemes during calls.

Motivate technicians to promote or buy JASTRA products.

Follow-Up Calls

Remind dealers about pending payments or deliveries.

Follow up on earlier conversations, service issues, or promised responses.

Maintain Call Records

Enter every call detail (date, time, person spoken to, discussion summary) in the Daily Calling Sheet or CRM.

Mark follow-up dates if applicable.

Lead Generation & Transfer

Identify and note any new potential customers or dealer leads.

Pass qualified leads to the sales team for conversion.

Customer Support & Complaint Handling

Listen to customer issues and provide first-level support.

Escalate unresolved complaints to the appropriate department.

Working Rules

Minimum Call Requirement:

Minimum 50-100 effective calls per day must be completed.

Calls should be tracked in a shared sheet or CRM.

Professionalism:

Maintain polite, respectful, and clear communication on every call.

No personal or unrelated discussions during working hours.

Accuracy in Reporting:

Call records must be updated daily before end of shift.

Any issues or irregularities must be reported to the supervisor immediately.

Confidentiality:

Do not share internal data, prices, or customer contact details with anyone outside the company.

Phone & Headset Usage:

Company devices (if provided) must be used only for official communication.

Personal calls during work hours should be limited and only during breaks.

Performance Review:

Monthly performance will be reviewed based on:

Number of calls made

Quality of communication

Accuracy of reporting

Feedback from customers/dealers

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Toll-Free Line Handling

o Answering general customer queries.

o Redirecting calls to appropriate departments.

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New Leads

(if part of toll-free or order calls)

o Capturing potential customer interest.

o Passing leads to the sales or marketing team.

o Maintaining records of communication.

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Daily Technician Calling - Objective

o Collect product feedback from field technicians.

o Promote current schemes, discounts, or offers.

o Motivate technicians to suggest/push

JASTRA

products to customers.

o Build relationships and loyalty.

Notice Period

In the event of resignation, a 15-day notice is mandatory. Failure to serve the notice period will result in forfeiture of any pending incentives and salary.

Leave Policy

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Paid Leave: One paid leave per month (can be carried forward).

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Excess Leave: More than 3 leaves (including paid leave) in a month will result in salary being calculated

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only for actual working days.

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Weather Absences: Days missed/late (more than 30min) due to weather conditions will be marked as

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absent/half day.

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Festival Holidays:

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1 day for Raksha Bandhan

1 day for Holi

2 days for Diwali.

Incentives & Growth Opportunities

New Dealer Incentive:

?1,000/- will be awarded if a new dealer created by you completes sales of ?3,00,000/-.
(One-time incentive per dealer)

We look forward to your valuable contribution and wish you success in your role.

Warm regards,

Authorized Signatory

JASTRA PRODUCTS

Job Type: ₹???-????

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person