to join our team. The role involves making outbound calls to potential or existing customers, assisting walk-in customers, and supporting counter operations including cash counter monitoring. You may also be required to work at and manage duties at another restaurant location as needed.
Key Responsibilities:
Make outbound calls to prospective clients to promote products or services.
Provide clear and professional information to customers and handle their queries.
Maintain accurate records of calls, leads, and customer interactions using CRM tools.
Support counter monitoring by assisting walk-in customers, managing queries, monitoring the cash counter/table, and maintaining a professional front-desk presence.
Be flexible to work and manage duties in another restaurant location as required.
Coordinate with the internal team for scheduling appointments or follow-ups.
Achieve daily, weekly, and monthly call and lead generation targets.
Requirements:
Good communication skills in [English / Hindi / Regional language].
Basic computer skills and familiarity with CRM systems preferred.
Ability to multitask between telecalling and front-desk/counter duties.
Prior experience in telecalling, front-office, or customer service is a plus.
Positive attitude, good listening skills, and ability to work under pressure.
Willingness to work at different restaurant locations when needed.