Job Description

1. Outbound Calling:

- Make outbound calls to existing and potential customers to promote jewelry products, special offers, and promotions.

- Introduce the jewelry brand, highlight key features and benefits of products, and address customer inquiries or concerns.

- Follow scripts and call guidelines to ensure consistent messaging and compliance with company policies.

2. Lead Generation:

- Generate leads through outbound calling efforts, prospecting, and cold calling to identify potential customers interested in jewelry products.

- Qualify leads based on criteria such as purchasing intent, budget, and product preferences, and forward qualified leads to the sales team for follow-up.

3. Customer Relationship Management:

- Build rapport with customers over the phone, establish trust, and cultivate positive relationships to enhance customer satisfaction and loyalty.

- Maintain accurate and up-to-date customer records, including contact information, preferences, and interactions, in the customer relationship management (CRM) system.

4. Appointment Setting:

- Schedule appointments for sales representatives to meet with prospective customers or provide virtual consultations to discuss jewelry products and services.

- Coordinate appointment details, including time, location, and agenda, and confirm appointments with customers via phone or email.

5. Follow-up and Closure:

- Follow up with leads and prospects to track the progress of sales opportunities, address any questions or objections, and facilitate the sales process.

- Close sales over the phone by persuading customers to make purchases, upselling or cross-selling additional products as appropriate.

6. Customer Feedback and Market Intelligence:

- Gather customer feedback and insights during phone conversations, including preferences, opinions, and suggestions, and relay this information to the marketing and product development teams.

- Stay informed about market trends, competitor activities, and industry developments through customer interactions and research.

7. Performance Tracking and Reporting:

- Track and report key performance metrics, such as call volume, conversion rates, and sales revenue, to evaluate individual and team performance.

- Provide regular updates on progress, challenges, and opportunities to sales and marketing management.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Morning shift
Supplemental Pay:

Yearly bonus
Work Location: In person

Application Deadline: 28/06/2025
Expected Start Date: 26/06/2025