Job Description

Position:

Customer Relations & Telecalling Executive

Gender:

Female Candidate

Work Mode:

Hybrid (Work From Home + Office)

Qualification:

Minimum Graduate

Experience:

Minimum 2 years in similar role (Freshers may also apply)

Incentives:

Attractive Incentive Facility Available FMCG products

Job Summary

We are looking for a dynamic, confident, and result-oriented Sales Coordinator cum Customer Relation & Telecalling Executive to manage client communication, follow-ups, lead coordination, and support the sales team. The candidate should have excellent communication skills, a pleasant personality, and the ability to handle customer queries professionally.

Key Responsibilities

Handle inbound and outbound calls to existing and prospective customers.

Maintain strong customer relations through follow-ups, query handling, and timely support.

Coordinate with the sales team for order updates, lead assignment, and daily reports.

Assist in preparing sales-related documents, MIS reports, and follow-up trackers.

Explain product details, offers, and company services to customers through phone calls and messages.

Ensure smooth communication between clients, distributors, and internal teams.

Maintain customer database and update CRM tools regularly.

Support telecalling campaigns to generate leads and boost sales conversions.

Resolve customer issues politely and escalate when required.

Help execute sales strategies given by the management.

Required Skills

Excellent verbal and written communication skills.

Strong customer-handling ability with a positive attitude.

Good knowledge of MS Office (Excel, Word) and basic computer operations.

Ability to multitask, prioritize work, and meet deadlines.

Confidence in telecalling and customer communication.

Eligibility

Minimum Graduate in any discipline.

At least 2 years of experience in Sales Coordination / Telecalling / Customer Relations.

Freshers with good communication skills may also apply.

Female candidates only.

Should be comfortable with both Work from Home and Office as per requirement.

Benefits

Attractive incentive structure based on performance.

Opportunity to work in a supportive and growth-oriented environment.

Training and skill development opportunities.

Flexible hybrid workin

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Work Location: In person

Expected Start Date: 01/12/2025