Job Description

Key Responsibilities

Outbound Calling:

Initiating calls to potential and existing customers to promote products or services, explain features and benefits, and persuade them to make purchases or appointments.

Lead Generation:

Identifying potential customers and gathering their contact information to create sales leads for the sales team.

Customer Support:

Handling inbound calls from customers, answering their questions, providing information, and resolving any issues or complaints they may have.

Record Maintenance:

Accurately documenting customer interactions, updating databases, and maintaining records of calls, sales, and customer feedback.

Customer Retention:

Following up with clients to ensure their satisfaction, collect feedback, and maintain positive relationships.

Database Management:

Maintaining and updating customer contact databases and sales records in a Customer Relationship Management (CRM) system.
Essential Skills & Qualifications

Strong Communication:

Excellent verbal communication skills to effectively interact with a variety of customers and adapt their approach and language as needed.

Persuasion & Sales:

The ability to use persuasive techniques to influence customers and generate sales or appointments.

Problem-Solving:

The capacity to listen to customer needs, understand their issues, and offer appropriate solutions.

Adaptability:

The ability to adjust to challenging situations and interact with diverse customer types during phone conversations.

Basic Computer Skills:

Proficiency with CRM software and telephone systems to manage interactions and maintain records.

Local Language Proficiency:

Knowledge of the local language and potentially additional languages can be advantageous, especially for domestic telecalling roles.
Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month