Job Description

Job Purpose:

The Telecalling Executive will be responsible for

full-time outbound calling

to customers for

indirect sales support

. The role focuses on

customer interaction, need identification, and lead qualification

, with

no direct sales targets

.

Key Responsibilities:

Make a

minimum of 100 outbound calls per day

to existing and potential customers.Communicate product information and understand customer requirements.Identify and

assess sales potential

(lead / non-lead) based on customer interaction.Classify calls as

connected, non-connected, and potential leads

.Share qualified leads with the sales team for further follow-up.Maintain

daily call records

and update call status accurately.Prepare and submit

daily and weekly call reports

in Excel, including:Total calls dialedCalls connectedLeads generatedCoordinate with the sales/back-office team for feedback and updates.

Reporting & Documentation:

Maintain

simple Excel reports

for daily calling activity.Use

basic Excel functions and Pivot Tables

for call analysis and summaries.Ensure data accuracy and timely submission of reports.

Required Skills & Competencies:

Strong communication and convincing skills.Ability to identify customer interest and sales possibilities.Experience in

telecalling / customer calling roles

.Good working knowledge of

MS Excel

, including:Basic formulasPivot tablesData formattingDiscipline to follow calling schedules and reporting timelines.

Preferred Candidate Profile

2-3 years of experience in tele calling, customer support, or sales support.Comfortable with

high-volume calling

on a daily basis.Patient, polite, and customer-focused approach.Basic understanding of indirect sales processes is an advantage.

Performance Expectations:

Minimum

100 calls per day

.Consistent and accurate reporting.Quality lead identification rather than sales closure

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Leave encashment Paid sick time Paid time off Provident Fund
Work Location: In person