Job Description

We are looking for a proactive

Telecalling Executive

to engage with potential customers from social media leads, convert them into business opportunities, and ensure meticulous data tracking and follow-ups. This role requires excellent communication, persistence, and attention to detail in managing lead pipelines and maintaining sales records.

Key Responsibilities:

Lead Conversion:

Call and engage with leads received from platforms such as Facebook, Instagram, WhatsApp, and other social media. Explain the company's products/services clearly to generate interest and convert leads into sales or appointments. Understand customer requirements and provide suitable solutions or escalate when needed.

Follow-Up

Systematically follow up with all leads through calls, messages, and emails. Maintain a proper schedule for follow-ups, ensuring no opportunity is missed. Send reminders, updates, running offers and schemes as required to push leads to conversion

Data Base Maintenance:

Accurately enter lead details, conversation notes, and status updates into CRM/Google Sheets. Organize and update lead trackers on a daily basis. Prepare daily/weekly reports on lead status, follow-up progress, and conversion outcomes. Identify patterns in leads and provide feedback to the marketing team for campaign optimization.

Coordination:

Work closely with the sales and operations team for lead handovers and closure. Provide inputs on lead quality and customer responses to support team decisions.
Job Type: Full-time

Pay: ?12,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Leave encashment Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus Yearly bonus
Ability to commute/relocate:

Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

telecalling: 1 year (Required)
Language:

English (Preferred) Malayalam (Preferred)
Work Location: In person

Expected Start Date: 25/06/2025