Job Description

: Telecalling Executive for Hospital

Location : Jaipur, Rajasthan

Job Type : Full-Time

Shift : Rotational (7:00 AM-7:00 PM)

Week Offs: Rotational

About Us:

Leading healthcare provider in Jaipur seeking compassionate Telecalling Executives to enhance patient engagement.

Job Summary :

- Handle inbound/outbound calls and WhatsApp chatbot to schedule appointments, address patient queries, and ensure positive patient experiences.

- Work in rotational shifts with weekly offs.

Key Responsibilities:

- Outbound Calls : Schedule appointments, promote services, conduct surveys.

- Inbound Calls : Answer queries on services, billing, and appointments; escalate complex issues.

- WhatsApp Chatbot : Respond to patient queries, escalate unresolved issues.

- Data Management : Update patient records in CRM, ensure confidentiality.

- Customer Service: Provide empathetic, professional support. Requirements :

- Education : Pursuing Graduate/Graduate (any stream).

- Experience : 1-2 years in telecalling/customer service (freshers with strong communication skills welcome).

- Skills : Fluent in Hindi/English (Rajasthani a plus), basic computer/CRM skills, patient-centric approach, ability to handle high call volumes.

- Availability : Willing to work rotational shifts; based in/willing to relocate to Jaipur.

Preferred Qualities :

Empathetic, quick learner, team player, proactive.

What We Offer :

- Competitive salary + incentives.

- Training and development.

- Supportive work environment.

- Meaningful healthcare contribution.

How to Apply :

Send resume to [support@verveassistance.com]. Only shortlisted candidates will be contacted.

WhatsApp: ?+91 90247 65288

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Schedule:

Day shift Evening shift Morning shift Rotational shift Weekend availability
Supplemental Pay:

Performance bonus
Education:

Bachelor's (Preferred)
Experience:

Customer support: 1 year (Preferred)
Work Location: In person

Expected Start Date: 23/06/2025