Job Description

Job Purpose:

To act as the first point of contact for clients/patients by handling inquiries, providing information about naturopathy services, and assisting in appointment booking, follow-ups, and client engagement to ensure smooth communication and customer satisfaction.

Key Responsibilities:

Inbound & Outbound Calls

Handle incoming calls from clients seeking information about naturopathy treatments, residential programs, diet, yoga, and wellness services. Make outbound calls to follow up on inquiries, confirm bookings, remind patients of appointments, and promote upcoming wellness camps.

Client Guidance & Counselling (Basic Level)

Provide accurate information about available naturopathy therapies, facilities, and residential programs. Explain lifestyle benefits of naturopathy and encourage clients to participate in wellness programs. Address basic queries with patience and empathy.

Lead Management & Conversion

Maintain proper records of inquiries, leads, and follow-ups in Excel sheets. Support the marketing team in converting inquiries into confirmed bookings. Update client database with relevant details for future communication.

Coordination

Coordinate with doctors, therapists, and front office staff to schedule consultations and therapy appointments. Communicate client requirements to respective departments.

Customer Service

Handle complaints or concerns with professionalism and escalate unresolved issues to the concerned authority. Maintain a positive, service-oriented attitude to build trust and satisfaction.

Qualifications & Skills:

Minimum qualification: Graduate/12th Pass with good communication skills. Prior experience as a telecaller/customer care executive (healthcare, wellness, or hospitality industry preferred). Fluent in Hindi & English (knowledge of local languages will be an advantage). Good listening, convincing, and soft skills. Basic knowledge of naturopathy, yoga, and wellness services (training will be provided). Proficient in MS Excel, call logs, or CRM software. Patient, polite, and empathetic in handling client queries
Job Type: Full-time

Pay: ₹14,000.00 - ₹17,000.00 per month

Benefits:

Provident Fund
Work Location: In person