Job Description

Primary Roles:

Outbound Calling:

Initiate calls to potential or existing customers to generate leads, promote products or services, or resolve issues.

Inbound Call Handling:

Answer incoming customer calls, respond to inquiries, and resolve issues.

Customer Engagement:

Build and maintain positive relationships with customers to foster loyalty and trust.

Responsibilities:

Sales and Promotion:

Explain products or services to customers clearly and persuasively. Upsell or cross-sell products and services when possible. Achieve daily, weekly, or monthly sales or lead-generation targets.

Customer Support:

Provide accurate information about products or services. Address customer concerns or complaints and escalate unresolved issues to higher management.

Data Management:

Maintain accurate records of calls, customer details, and outcomes in a CRM system or database.

Follow-ups:

Schedule callbacks for interested prospects or follow up on unresolved queries.

Feedback Collection:

Gather feedback from customers to improve service delivery or product offerings.

Compliance:

Adhere to company policies, telecalling guidelines, and telemarketing regulations.

Problem Solving:

Identify customer needs and recommend suitable solutions or alternatives.

Team Collaboration:

Work closely with sales, marketing, or customer service teams to align on strategies and goals.
Job Types: Full-time, Fresher

Pay: ?17,000.00 per month

Benefits:

Provident Fund
Education:

Bachelor's (Preferred)
Experience:

tele calling: 1 year (Preferred)
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person