Job Description

Telecaller Responsibilities:

Outbound Calling:

Making calls to potential customers to promote products or services, explain their features and benefits, and generate leads.

Inbound Handling:

Answering incoming calls from customers, addressing inquiries, resolving complaints, and providing support.

Customer Interaction:

Building rapport with customers, understanding their needs, and guiding them through the sales process or providing necessary assistance.

Sales & Targets:

Achieving daily, weekly, or monthly sales targets by converting leads into sales or appointments.

Product Knowledge:

Maintaining a thorough understanding of products and services to effectively communicate with customers.

Data Entry Operator Responsibilities:

Data Input:

Accurately entering customer information, sales data, and other relevant details into computer systems or databases.

Data Verification:

Checking the accuracy and completeness of entered data, identifying and correcting errors or inconsistencies.

Record Maintenance:

Updating and maintaining customer records, ensuring data integrity and consistency across systems.

Report Generation:

Preparing reports based on the collected data, highlighting key trends or insights.

CRM Integration:

Utilizing CRM software to manage customer interactions, track sales progress, and analyze customer data.

CRM Executive Responsibilities:

Customer Relationship Management:

Managing and maintaining customer data within a CRM system.

Customer Communication:

Handling customer inquiries and resolving issues through various communication channels.

Strategy Implementation:

Developing and implementing customer-focused strategies to enhance customer satisfaction and loyalty.

Data Analysis:

Analyzing customer data to identify trends, preferences, and areas for improvement.

Collaboration:

Working with other teams (sales, marketing, etc.) to ensure a seamless customer experience.

Overall, this role requires a combination of strong communication skills, attention to detail, and proficiency in using CRM and data entry software

Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement Provident Fund
Language:

English (Preferred)
Work Location: In person