Job Description

Job Title: Telecaller - Customer Service & Appointment BookingCompany: Metropolis Healthcare (Leading Diagnostic Laboratory) Location: Malad, Mumbai Openings: 15 - by language segment (see below) Eligibility CriteriaEducation:Graduate (any discipline) or- 12th-pass (HSC) with minimum 6 months of telecalling/customer support experience- A Bachelor's degree in Science is preferredExperience: Freshers are welcome (graduates), HSC candidates should have at least 6 months relevant experience- Language-wise Hiring Breakdown (Total: 15)- Hindi/English: 3 agentsTamil: 8 agentsMalayalam: 2 agentsKannada: 2 agents Languages Required- Excellent reading, writing & speaking skills in the assigned language and basic to intermediate English and Hindi Key Responsibilities- Handle inbound and outbound calls regarding medical test inquiries- Provide accurate information about tests, packages, and procedures- Assist customers in scheduling and confirming diagnostic appointments- Maintain and update call logs and appointment details in CRM/scheduling system- Follow-up with customers to ensure appointment attendance and feedback- Uphold confidentiality and data protection protocols in line with healthcare regulations Shift Timings & Work ScheduleShifts available:- 9:00- AM - 6:00- PM- 10:00- AM - 7:00- PM- 11:00- AM - 8:00- PMWeekly Off: 1 rotational day off per week CompensationSalary: Up to - 16,000 per month (in-hand)Incentives: Performance-based incentives may apply Why Join Metropolis Healthcare?- Join one of India's most trusted diagnostic lab chains, with over 115 labs and 1,500+ - collection centers nationwide (in.linkedin.com)- Work in a customer-facing role with real purpose in the healthcare space- Flexible shift structure and rotational off-day policy- Opportunity for career growth and role expansion within the organization Application Details- Immediate joiners preferred- Interview scheduling will begin soon - share candidate profiles promptly- Positions allocated per language requirement - apply for appropriate slots (ref:updazz.com)