We are looking for a motivated and communication-savvy
Telecaller
who also has good
MS Excel skills
to support daily calling activities, maintain customer records, and prepare reports. The role involves handling outbound/inbound calls, following up with leads/customers, and maintaining accurate data in Excel for tracking performance.
Key Responsibilities:
Make outbound calls to potential customers/clients for lead generation, sales, or feedback.
Attend inbound calls and resolve customer queries professionally.
Maintain and update customer databases in
Excel
on a daily basis.
Prepare, manage, and analyze data reports (lead status, follow-ups, sales pipeline, etc.) using Excel.
Follow up with prospects and ensure timely communication.
Share daily/weekly call reports with the team/manager.
Support the sales and operations team with data entry, reporting, and coordination tasks.
Required Skills & Qualifications:
Proven experience in telecalling, telesales, or customer service.
Excellent communication skills (verbal and written).
Basic to intermediate knowledge of
MS Excel
(data entry, formatting, formulas, VLOOKUP, Pivot Tables preferred).
Ability to maintain accurate records and attention to detail.
Good interpersonal and persuasion skills.
Ability to work independently and as part of a team.
Education & Experience:
Minimum: 12th Pass / Graduate in any discipline.
0-2 years of experience in tele calling /telemarketing/customer support.
Job Type: Full-time