Job Description

Key Responsibilities

Make outbound and/or handle inbound calls to customers Explain products, services, or offers clearly and accurately Understand customer needs and provide suitable information or solutions Generate leads, follow up on prospects, and schedule appointments if required Maintain call records, customer details, and feedback accurately Handle customer queries, objections, and complaints in a professional manner Achieve call targets and performance metrics set by the organization Coordinate with internal teams for follow-ups and closures

Required Skills & Competencies

Good verbal communication and listening skills Clear and polite phone etiquette Ability to convince and influence customers positively Basic computer knowledge (MS Excel, CRM, or data entry tools) Ability to understand customer requirements quickly Problem-solving and objection-handling skills Time management and multitasking ability Comfortable working with targets and deadlines

Qualifications

Minimum qualification: 10+2 / Graduate (any stream) Prior experience as a Telecaller or Customer Support Executive is an advantage (freshers can apply)

Personal Attributes

Confident, patient, and empathetic Positive attitude and willingness to learn Reliable and disciplined in work approach Team player with a customer-first mindset
Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person