Job Description

Pathfinder seeks an enthusiastic Telecaller to connect with prospective students/parents, provide program information (JEE, NEET, Board, Foundation, Olympiads), answer queries, and facilitate admissions to expand our reach and help students achieve academic dreams.

Key Responsibilities:

Make outbound calls, effectively communicating Pathfinder's program benefits.

Respond to inbound inquiries about courses, fees, and admissions.

Address doubts professionally and generate leads.

Schedule appointments for center visits/counseling.

Maintain accurate call records in CRM and follow up for conversions.

Achieve daily/monthly call and admission targets.

Stay updated on all program details.

Qualifications & Requirements:

Education: Minimum 10+2; Bachelor's degree preferred.

Experience: Previous telecalling/customer service experience (education sector a plus).

Communication: Excellent verbal skills in Bengali, Hindi, and English (or relevant local languages).

Skills: Strong listening, basic computer proficiency (CRM), target-oriented, patient, positive attitude, adaptable.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Internet reimbursement Provident Fund
Ability to commute/relocate:

Kalighat, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Master's (Preferred)
Work Location: In person