Job Description

Job Summary:

Responsible for handling inbound and outbound customer calls related to sales, service reminders, feedback, and follow-ups. Ensures customer satisfaction by providing accurate information and maintaining good communication with customers.

Key Responsibilities:1. Customer Communication:

Make

outbound calls

to customers for service reminders, feedback, and follow-ups. Handle

inbound calls

regarding product or service inquiries. Maintain a

courteous and professional tone

in all communications. Provide information about new models, offers, and promotions.

2. Service & Sales Follow-up:

Call customers for

vehicle service booking reminders

. Collect and record

customer feedback (CSI)

after service or delivery. Follow up with potential leads generated from

showroom visits, camps, or campaigns

. Coordinate with

sales advisors and service advisors

to ensure customer requests are addressed.

3. Record Keeping & Reporting:

Update customer details and call status in

DMS / CRM system

. Maintain a

daily call log and report

to the manager. Track and report

pending follow-ups

and customer concerns.

4. Customer Relationship Management:

Maintain a strong relationship with existing customers. Handle

complaints politely

and escalate issues to concerned departments when necessary. Contribute to improving

customer satisfaction index (CSI)

.

Key Skills Required:

Good communication skills in

Tamil and English

(additional local languages an advantage). Pleasant voice and professional telephone etiquette. Basic computer and MS Office knowledge. Patience, active listening, and customer-oriented attitude.

Qualification & Experience:

Qualification:

Any Degree (with computer knowledge).

Experience:

1-3 years in telecalling / customer service (preferably in automobile sector).

Freshers

with good communication skills may also apply.
Job Type: Full-time

Pay: ?9,000.00 - ?12,000.00 per month

Benefits:

Provident Fund
Work Location: In person