Job Description

Key Responsibilities1. Outbound Calling & Lead Conversion

Make

high-volume outbound calls

to prospective students generated through marketing campaigns, online inquiries, walk-ins, and referrals. Explain Amity University's programs, eligibility criteria, fee structure, facilities, campus life, and career opportunities. Follow a

structured calling script

while maintaining a professional and engaging conversation. Convert leads into admissions by effectively addressing student/parent queries and concerns. Achieve

daily call targets, lead follow-up targets, and monthly enrollment targets

.

2. Inquiry Handling & Follow-ups

Maintain timely follow-ups with all potential leads through calls, WhatsApp, SMS, and email. Guide students through the entire admission cycle: inquiry ? counseling ? documentation ? enrollment. Ensure all communication is accurately documented in the CRM system.

3. Counseling & Support

Provide personalized counseling based on student interests, academic background, and career goals. Assist candidates with application forms, entrance test information, scholarship guidelines, and required documents. Coordinate with the admissions team, faculty, and campus departments for smooth processing.

4. Reporting & Documentation

Maintain detailed records of calls, inquiries, follow-ups, and conversions. Prepare daily/weekly reports on lead status, pipeline, and target achievement. Update CRM regularly and ensure 100% accuracy of data entered.

5. Compliance & Quality Standards

Maintain a high level of product knowledge about all courses offered by Amity University. Follow university policies, code of conduct, and data privacy norms. Ensure high-quality communication and uphold the university's brand reputation.

Required Skills & Competencies

Excellent verbal communication skills in

English and Hindi

(additional regional languages are a plus). Strong persuasion, negotiation, and interpersonal skills. Ability to work in a

target-driven environment

. Good listening skills and problem-solving ability. Confidence, patience, and a student-friendly approach. Basic computer knowledge and familiarity with CRM tools.

Educational Qualification

Minimum:

Graduate

in any discipline. Preferred: Experience in

education counseling

, telesales, or customer service.

Experience

3+ years of experience in outbound calling, sales, telemarketing, or counseling.

Work Environment & Compensation

Fixed salary +

performance-based incentives

linked to admissions. Day shift (may vary depending on admissions cycle). Office-based role (location depending on Amity University campus/center).

Key Performance Indicators (KPIs)

Number of calls made per day Lead follow-up effectiveness Number of applications generated Number of admissions closed Achievement of monthly/quarterly targets Quality of communication and CRM accuracy
Job Types: Full-time, Permanent

Pay: ₹200,000.00 - ₹300,000.00 per year

Benefits:

Health insurance Leave encashment Paid sick time Provident Fund
Work Location: In person