Job Description

About Trencher.ai

Trencher.ai is an AI-powered global education platform that helps students discover, compare, and apply to universities across the UK, USA, Canada, Australia, and Europe.

Role Overview

We are looking for an energetic and student-friendly

Telecaller

who can engage with prospective students, guide them through the admission process, and ensure timely submission of required documents. The role involves active follow-up, lead qualification, and close coordination with the admissions and loan teams.

Key Responsibilities

Call and counsel students who have shown interest through the

Trencher.ai

platform. Convert inquiries into applications by explaining course options, eligibility, and next steps. Follow up on pending student documents (academic transcripts, SOPs, passport, etc.) and ensure timely submission. Maintain accurate lead records and update follow-up status in the CRM/portal daily. Coordinate with the

admission

and

loan

processing teams to ensure smooth student onboarding. Answer student queries related to university selection, application deadlines, and required documentation. Achieve monthly lead conversion and follow-up targets. Provide feedback to improve call scripts, FAQs, and follow-up automation workflows.

Requirements

Minimum 1-2 years of experience in

tele-calling / student counseling / BPO / lead follow-up

roles. Excellent

communication and interpersonal skills

(English and Hindi preferred; additional regional language is a plus). Familiarity with CRM tools, Google Sheets, or student management systems. Self-motivated, target-driven, and organized. Basic understanding of study-abroad processes is preferred.

What We Offer

Performance-linked incentives for conversions. Flexible working hours and supportive team environment. Opportunity to grow in an AI-driven education technology company.
Job Type: Full-time

Pay: ?12,000.00 - ?15,000.00 per month

Work Location: In person