The Telecaller will be responsible for making outbound calls to potential customers and handling inbound inquiries. The ideal candidate will have excellent communication skills, a positive attitude, and a strong ability to engage with people over the phone. This role is crucial for generating leads, promoting our products/services, and ensuring customer satisfaction.
Key Responsibilities:
Outbound Calling:
Make a high volume of outbound calls to prospective clients to generate leads, promote products, and schedule appointments.
Inbound Calling:
Professionally handle incoming calls from customers, addressing their questions, and providing accurate information about our products and services.
Customer Engagement:
Build and maintain positive relationships with customers by actively listening to their needs and providing appropriate solutions.
Sales and Lead Generation:
Identify sales opportunities, explain product features and benefits, and persuade customers to take the next step, such as a site visit or a product demo.
Data Management:
Accurately record all call details, customer information.
Follow-up:
Follow up with potential customers to nurture leads and convert them into sales.
Required Skills and Qualifications:
Communication Skills:
Excellent verbal communication skills in [mention required languages, e.g., Telugu, Hindi, and basic English] are a must. The ability to speak clearly and persuasively is essential.
Experience:
Proven experience as a Telecaller, Telemarketing Executive, or in a similar customer service/sales role. Candidates with 1-7+ years of experience are encouraged to apply.
Active Listening:
The ability to listen carefully to customer needs and respond empathetically and effectively.
Problem-Solving:
Strong problem-solving skills to address customer issues and provide suitable solutions.
Patience and Resilience:
The ability to stay calm and professional while handling a high volume of calls and dealing with rejections.
Time Management:
Good organizational and time management skills to handle multiple tasks and meet targets efficiently.
Additional Information:
Salary:
Competitive, based on skills, experience, and interview performance, with performance-based incentives and bonuses.
Working Hours:
[e.g., 9:30 AM to 6:30 PM, Monday to Saturday].
Job Types: Full-time, Permanent
Pay: ₹8,399.33 - ₹23,835.48 per month
Schedule:
Day shift
Language:
Hindi (Preferred)
English (Preferred)
Work Location: In person
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