Job Description

Ensure that every customer is given proper attention and develop a personal rapport with the customer. Ensure that every customer is followed up post enquiry/test drive/sales/complaint resolution and feedback is recorded as per the defined intervals. Ensure accurate records are maintained for enquiry/test drive/delivery/complaint. Ensure 24hrs follow-up on enquiries. Act as a receptionist in the absence of the same and ensure BMW adequate Welcome, greeting and hospitality. To be responsible for making outbound calls daily using the data provided. To work closely with the Sales Manager and Sales team to ensure leads are generated within various business sectors. Handling Appointments Managing and scheduling appointments for procedures To convert the calls to new business leads. To achieve agreed personal and departmental targets captured from calling data provided. To inform potential clients of the company's products and services. - To use company databases to gain potential leads. To be proactive in identifying opportunities for new business. To input and maintain customer information onto the company database. To ensure guest satisfaction at all times. Handle telephone queries. To build relationships with colleagues and clients. To deal with clients professionally at all times aligned with our brand values. To ensure service is prompt, polite and professional standards are kept.
Job Type: Full-time

Pay: ₹18,000.00 - ₹24,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Schedule:

Day shift
Language:

English (Preferred)
Work Location: In person