Job Description

As a Front Office & Telesales Executive, your primary responsibility will be to make outbound calls to follow up with online leads (from Instagram, WhatsApp, Google, etc.) and convert them into clinic consultations. You'll also handle regular front desk duties, coordinate appointments, and ensure clients have a seamless experience from enquiry to visit.

Key Responsibilities:

Lead Management & Telesales:

- Make outbound calls to leads generated through online ads, social media, WhatsApp, and website.

- Explain clinic services such as Laser Hair Removal, PRP, Hair Transplant, Botox, Fillers, etc.

- Follow up persistently to convert interest into booked consultations or visits.

- Maintain and update lead status using CRM or internal trackers.

- Handle inbound queries and direct them appropriately.

Front Desk Operations:

- Greet walk-in clients warmly and manage check-ins and appointment scheduling.

- Maintain appointment calendar and coordinate with doctors/therapists for time slots.

- Ensure smooth client experience during clinic visits.

- Handle walk-in inquiries and provide relevant information confidently.

Administrative Support:

- Maintain accurate records of appointments, walk-ins, and conversions.

- Support the clinic team with reminders, confirmation calls, and rescheduling.

- Help manage WhatsApp Business account replies and basic social inquiries.

Requirements:

- 1 to 3 years of experience in telesales (healthcare or cosmetic clinic preferred).

- Excellent communication in English and Tamil (Hindi is a bonus).

- Comfortable making follow-up calls and handling patient queries confidently.

- Good knowledge of MS Office, Google Sheets, and basic CRM tools.

- Pleasant personality with a strong focus on customer care and professionalism.

Preferred Skills:

- Experience converting leads into consultations or sales.

- Prior work in skin, hair, dental, or aesthetic clinics is a huge plus.

- Understanding of common aesthetic treatments (training will be provided if needed).

- Ability to multi-task in a fast-paced, client-facing environment.

What We Offer:

- Fixed salary + attractive incentives for consultation bookings

- Opportunity to grow in the booming aesthetic healthcare industry

- Training on services, products, and patient communication

- Supportive, ethical, and client-first work environment

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹24,000.00 per month

Experience:

Telecalling: 1 year (Preferred)
Work Location: In person