to join our team. As a Telecaller, you will be responsible for making outbound calls to potential customers, answering inbound calls, and handling customer inquiries. You will play a key role in promoting and selling our products or services, as well as providing support and building strong customer relationships.
Key Responsibilities:
Outbound Calling
: Make calls to potential customers, inform them about our products/services, and generate interest.
Customer Interaction
: Handle inbound and outbound calls, answering queries and providing information.
Sales & Lead Generation
: Promote and sell products or services, qualify leads, and convert prospects into customers.
Data Management
: Maintain accurate records of customer interactions, including updating databases with call outcomes, customer details, and feedback.
Follow-ups
: Follow up with potential customers and leads, ensuring they are provided with the necessary information and assistance.
Customer Support
: Provide basic customer support, assisting with inquiries or issues related to products/services.
Script Adherence
: Follow company scripts and guidelines while communicating with customers to ensure consistency and professionalism.
Reporting
: Provide daily or weekly reports to supervisors regarding call metrics, sales targets, and feedback.
Meet Targets
: Achieve monthly or weekly sales targets, call quotas, and other performance metrics set by the organization.
Team Collaboration
: Collaborate with the sales and customer service teams to ensure customer satisfaction and smooth service delivery.
Skills & Qualifications:
Education
: High school diploma or equivalent; additional certifications in communication or sales are a plus.
Communication Skills
: Excellent verbal communication skills, with a clear and friendly tone.
Customer-Oriented
: Strong ability to build rapport with customers and handle inquiries effectively.
Sales Skills
: Ability to engage prospects, explain products/services, and close deals.
Multitasking
: Ability to manage multiple calls and tasks efficiently in a fast-paced environment.
Technical Proficiency
: Basic knowledge of computer systems, CRM software, and phone systems.
Languages
: Proficiency in [required languages, e.g., English, Hindi] depending on the region.
Experience
: Previous experience in telecalling, telemarketing, or customer service is preferred but not required.
Personal Attributes:
Persuasive and Confident
: Ability to convince potential clients or customers about the value of the product/service.
Active Listening
: Good listening skills to understand customer needs and concerns.
Problem-Solving
: Ability to think quickly and resolve customer queries or objections.
Team Player
: Willingness to work closely with team members and share best practices
Job Types: Full-time, Permanent, Fresher