Responsible for making and receiving calls to interact with customers, provide information, and generate leads. The primary goal is to enhance customer satisfaction and drive business growth.
Outbound Calls
: Make proactive calls to potential customers to introduce products or services, generate interest, and drive sales.
Inbound Call Handling
: Respond to customer inquiries, resolve issues, and provide accurate information.
Customer Engagement
: Build rapport with customers to understand their needs and suggest suitable solutions.
Data Management
: Accurately record customer interactions, feedback, and follow-up requirements in CRM systems.
Target Achievement
: Meet daily/weekly call targets and achieve sales or engagement goals.
Required Skills:
Excellent Communication
: Clear and concise communication to effectively convey information and build rapport.
Active Listening
: Pay attention to customer concerns and respond appropriately.
Persuasion and Negotiation
: Influence customer decisions and handle objections confidently.
Problem-Solving
: Strong problem-solving abilities to navigate complex situations and deliver excellent customer service.
Time Management
: Manage high call volumes while meeting deadlines requires excellent organizational skills.
Requirements:
Education
: a degree in sales/marketing is a plus.
Experience
: Prior experience in telemarketing, sales, or customer service is preferred.
Technical Proficiency
: Familiarity with CRM tools and basic computer applications.
Job Type: Full-time
Pay: ?9,119.19 - ?31,852.48 per month
Work Location: In person
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