to join our team. The ideal candidate will be responsible for making outbound calls to prospective customers/students, handling inbound inquiries, explaining services or products, and converting leads into successful enrollments or sales.
Key Responsibilities:
Make outbound calls to potential leads and follow up on inquiries.
Provide detailed information about our services/products to prospective clients or students.
Counsel students/customers on program selection, admissions, and processes (for educational roles).
Maintain records of calls and sales/lead conversion using CRM software.
Meet or exceed daily/weekly/monthly targets for calls and conversions.
Build a strong relationship with clients and ensure excellent customer service.
Coordinate with internal teams for smooth service delivery and follow-up.
Handle queries, objections, and feedback in a professional manner.
Requirements:
Proven experience as a Telecaller / Telecounsellor / Customer Support Executive is preferred.
Excellent communication skills in English, Hindi, and [add regional language if required].
Good convincing and negotiation skills.
Basic computer knowledge and proficiency in MS Office or CRM tools.
Ability to work under pressure and meet targets.
Positive attitude and team player.
Education Qualification:
Minimum 10+2 (Higher Secondary); Graduation preferred.
Training or certification in customer service or counselling is a plus.
Job Type: Full-time
Pay: ₹10,000.00 - ₹15,000.00 per month
Schedule:
Day shift
Work Location: In person
Expected Start Date: 01/07/2025
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