Job Description

Department:

Sales & Marketing

Industry:

Ductile Iron Pipes & Fittings / Water Infrastructure / Industrial Products

Experience Required:

1-3 years in telecalling, inside sales, or customer service (B2B/industrial preferred)

Reports To:

DGM - Business Development

Location:

Head Office, Kolkata

Position Summary

The Telecaller will support the sales team by reaching out to prospective clients, contractors, distributors, and government authorities. Responsibilities include lead generation, follow-up on tenders, data collection, and scheduling meetings for the field sales team.

Key Responsibilities

Make outbound calls to prospective clients, contractors, and distributors for DI pipes & fittings. Follow up with existing leads, inquiries, and tenders to ensure timely updates. Collect project and market intelligence data via phone/email. Coordinate with Sales Managers to schedule meetings and client visits. Maintain detailed records of calls, conversations, and leads in Excel. Provide customer support, share product details, and escalate technical queries to sales engineers. Assist in pre-qualification documentation follow-up with clients. Support marketing campaigns by calling invitees for trade shows, exhibitions, and product launches.

Qualifications & Experience

Graduate in any discipline (Business/Commerce preferred). 1-3 years of experience in telecalling, sales coordination, or inside sales (industrial/B2B exposure desirable). Good communication in English and Hindi, and Bengali Familiarity with Data Management, MS Excel, and email communication.

Skills & Competencies

Strong verbal communication and convincing ability. Customer-oriented with ability to build rapport over calls. Organized, with attention to detail in data entry and follow-ups. Quick learner with basic knowledge of sales processes and tenders. Ability to multitask and coordinate with multiple sales regions.
Job Type: Full-time

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Language:

Hindi (Required) English (Preferred) Bengali (Preferred)
Work Location: In person