o Make outbound calls to potential customers from leads, walk-ins, enquiries, referrals.
o Receive and respond to inbound calls from customers interested in two-wheelers (petrol & electric).
2. Lead Management
o Maintain and update the leads database (CRM) with call details, follow-ups, status.
o Qualify leads: understand customer needs, budget, vehicle type preference (petrol vs electric), purchase timeline.
3. Customer Information & Product Knowledge
o Have good knowledge of the brands & models of two-wheelers that Evice offers.
o Explain features, benefits, financing options, test drive availability.
4. Follow-Ups & Scheduling
o Schedule test drives or showroom visits for qualified customers.
o Follow up with prospects to drive decision-making and close appointments.
5. Target Achievement
o Achieve daily / weekly / monthly targets for calls, qualified leads, appointments, conversions.
o Maintain call quality
6. Coordination
o Coordinate with Sales / Finance / Service teams to ensure customer satisfaction.
o Update team on customer feedback, objections, market trends.
7. Reporting
o Provide regular reports on call metrics (number of calls made, positive leads, scheduled visits, conversions).
o Highlight challenges, propose improvements.
Skills & Qualifications
Minimum 10+2 / High School (or as per company norm); additional education is a plus.
Prior experience in tele-calling / customer service / sales (preferably in automotive / auto-dealerships / EV / 2-wheeler sector) is a plus.
Excellent communication skills in English + local language(s).
Good listening skills, ability to handle objections.
Basic computer skills - CRM, MS Excel, typing, data entry.
Working Conditions & Other Details
Working hours: 10 AM to 7 PM
Incentives / bonus linked to performance (appointments, conversions).
Travel (if needed) to meet leads or for test drives.
Training will be provided on product knowledge, sales process, CRM etc.
Job Types: Full-time, Permanent, Fresher
Pay: ?12,000.00 - ?15,000.00 per month
Benefits:
Cell phone reimbursement
Work Location: In person
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