Job Description

Designation: Advisor/Sr. Advisor Location: Mumbai Role Overview: As a Client Service Advisor/Senior Advisor, you\'ll be at the heart of Client\xe2\x80\x99s mission to deliver exceptional customer service and support. Your role involves making clients feel at ease, handling inquiries, resolving issues, and even helping them discover how our products can enhance their lives. You\'ll also be a key player in promoting collaboration and process improvement within the team. Key Responsibilities: \xc2\xb7 Your day-to-day will be about connecting with clients via phone. You\'ll be their friendly voice, ensuring their questions and concerns are met with warmth and expertise. \xc2\xb7 We\'re not just here to answer questions \xe2\x80\x93 we\'re here to go the extra mile. You\'ll use your problem-solving skills to fully explore every avenue, ensuring clients\' issues are resolved to their complete satisfaction. \xc2\xb7 But it doesn\'t stop there. As a Client Service Advisor, you\'ll also have the opportunity to make someone\'s day by recognizing sales opportunities and introducing them to products they might love. \xc2\xb7 Your deep knowledge of our products will be your secret weapon in providing top-notch service. \xc2\xb7 Collaboration is at the heart of what we do. You\'ll work closely with colleagues, teammates, and supervisors to resolve any challenging issues and deliver seamless client experiences. Teamwork is a core value for us. \xc2\xb7 Your proactive spirit is valued here. We encourage you to raise process improvement ideas, helping us become even better at what we do. Your input matters, and we are eager to hear your suggestions. \xc2\xb7 Our protocols and procedures are here to guide you, but you\'re encouraged to bring your creative solutions to the table. \xc2\xb7 When things get a bit tricky, don\'t worry. You have a supportive team and management ready to help and provide solutions. \xc2\xb7 Together, we\'ll work towards our performance targets and celebrate the wins along the way. Requirements: \xc2\xb7 Your friendly demeanor and excellent communication skills, especially in English, are vital. \xc2\xb7 While a minimum of 1-2 years of experience in customer service or a contact center role is valuable, having a positive attitude, strong interpersonal skills, and a customer-centric approach is equally crucial. \xc2\xb7 We value coachability and a willingness to learn, as we believe in continuously improving and developing our team to provide the best service possible. You\'ll have opportunities for training and growth. \xc2\xb7 The fast-paced environment here keeps things exciting, so being adaptable is key. \xc2\xb7 Your enthusiasm for making clients happy and your commitment to teamwork are a great fit for our team. Job Type: Full-time Salary: \xe2\x82\xb9400,000.00 - \xe2\x82\xb9500,000.00 per year Benefits:

• Health insurance
• Provident Fund

Schedule:

• Fixed shift
• Night shift

Supplemental pay types:

• Shift allowance

Application Question(s):

• Will you be able to work in US shifts? Evening 5.30 PM -2.30 AM?

Education:

• Bachelor\'s (Required)

Experience:

• Customer support: 1 year (Required)

Language:

• English (Required)

Speak with the employer
+91 9867641227