Job Description

Job Title: Telecaller

Location:

Derma Magnetica Clinic, Jaipur

Job Type:

Full-time

Job Summary:

Derma Magnetica Clinic, a leading skin and hair care clinic in Jaipur, is looking for a dynamic and customer-oriented

Telecaller

to handle patient inquiries, appointment scheduling, and follow-ups. The ideal candidate should have excellent communication skills, a pleasant phone demeanor, and a passion for helping patients.

Key Responsibilities:

Handle inbound and outbound calls to assist patients with inquiries about treatments, services, and appointments. Schedule, reschedule, and confirm patient appointments as per clinic protocols. Provide detailed information about clinic services, pricing, and doctors' availability. Maintain accurate records of patient interactions and follow-ups in the CRM system. Address patient concerns with empathy and escalate issues when necessary. Follow up with potential and existing patients to ensure satisfaction and retention. Achieve daily/weekly call targets and contribute to clinic growth. Coordinate with the front desk and medical staff to ensure smooth operations.

Requirements:

Education:

12th pass or graduate (preferred).

Experience:

0-2 years in telecalling, customer service, or healthcare (preferred).

Skills:

Excellent Hindi and English communication skills. Polite, patient, and professional phone etiquette. Basic computer knowledge (MS Office, CRM software). Ability to handle objections and convert inquiries into appointments.

Preferred:

Familiarity with dermatology/skin care terminologies.

Work Timings:

6 days a week (Rotational shifts, including weekends).

Salary & Benefits:

Competitive salary + incentives based on performance. Friendly work environment with growth opportunities.
Job Type: Full-time

Pay: ?9,500.00 - ?11,000.00 per month

Language:

Hindi (Required) English (Required)
Work Location: In person