Job Description

Job Title:

Telecaller

Location:

Jaipur

Department:

Front Office / Patient Coordination

Employment Type:

Full-Time

About Us

Pratap IVF is a leading IVF and fertility hospital dedicated to providing personalized, compassionate, and effective fertility treatments. With advanced technology and a team of experienced professionals, we support patients on their journey to parenthood with utmost care and integrity.

Role Overview

We are seeking a proactive and empathetic

Telecaller

to join our patient support team. The ideal candidate will be the first point of contact for potential patients, providing information, scheduling appointments, and ensuring a seamless communication experience.

Key Responsibilities

Handle inbound and outbound calls professionally and empathetically. Conduct

cold calling

to reach potential patients, clinics, or referral points to generate new inquiries. Educate and inform callers about IVF treatments, procedures, and hospital services. Schedule appointments, consultations, and follow-ups with doctors and specialists. Maintain and update patient records accurately in the system. Follow up with leads and inquiries in a timely manner to

convert leads into patient visits

. Address patient queries, concerns, and escalate issues when needed. Coordinate with internal departments to ensure a smooth patient experience. Meet daily/weekly/monthly targets for call volume,

lead generation

, and

lead conversion

.

Key Requirements

Minimum 2 years of experience in telecalling or front office roles, preferably in the healthcare or fertility sector. Excellent communication skills in English and regional languages. Basic computer proficiency (MS Office, CRM systems). Pleasant personality, patient-centric approach, and strong interpersonal skills. Ability to handle sensitive information with confidentiality and compassion.

Preferred Qualifications

Prior experience in an IVF or multi-specialty hospital is an advantage. Bachelor's degree preferred.
Job Types: Full-time, Permanent

Experience:

Telemarketing: 2 years (Required)
Location:

Vaishali Nagar, Jaipur, Rajasthan (Required)
Work Location: In person