Job Description

Job Title:

Telecaller - Recruitment & Education Divisions

Location:

Cochin

Job Type:

Full-time

Department:

Sales & Support - Recruitment and Education

Reporting To:

Team Leader / Branch Manager

About Splash Gain Associates

Splash Gain Associates is a fast-growing organization operating in the areas of

international recruitment

,

medical licensing exam training

, and

language & skills development programs

. We cater to clients across the

UAE, Kuwait, and India

, supporting career development and institutional staffing needs.

Role Overview

We are seeking a confident and proactive

Tele caller

who will handle

inbound and outbound calls

to prospective students and job seekers, provide accurate course or recruitment information, schedule appointments for counselling, and assist in converting inquiries into admissions or recruitment leads.

Key Responsibilities

1.

Calling & Lead Management

Make outbound calls to leads generated via campaigns, website, walk-ins, and referrals. Handle inbound queries from prospects via phone and WhatsApp. Explain courses, eligibility, recruitment procedures, fees, and support services. Maintain regular follow-ups with potential candidates to drive conversions. Update lead tracker sheets daily with call status and remarks.
2.

Support to Recruitment Division

Brief nursing and allied healthcare professionals about overseas job openings. Coordinate with documentation and processing teams post-registration. Schedule and confirm candidate interviews or screening sessions.
3.

Support to Education Division

Share details of available training (e.g. Prometric, DHA, MOH, German/Japanese Language). Assist in enrolment process by confirming payment and documentation status. Coordinate demo sessions, webinars, or faculty callbacks when needed.
4.

Communication & Coordination

Coordinate with the counselling and admission team for walk-ins and video calls. Maintain a high standard of spoken communication in English, and Malayalam. Knowledge in Hindi/Tamil will be an added advantage. Ensure professionalism in all client interactions.
5.

Reporting

Share daily call reports and conversion status with the Team Leader. Flag urgent or hot leads for priority follow-up.

Required Skills & Qualifications

Minimum Qualification: Graduate in any discipline. 1-3 years of experience in tele calling/customer support, preferably in education or recruitment sector. Strong verbal communication and persuasion skills. Ability to handle objections and maintain a positive attitude. Proficiency in English and Malayalam is mandatory. Hindi or Tamil is a bonus.

Work Schedule

6-day week (Sunday holiday or as per roster) Work hours: 9:00 AM to 5:00 PM
Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Supplemental Pay:

Commission pay Performance bonus
Application Question(s):

Do you have prior experience in telecalling, customer support, or outbound sales
Do you have experience or interest in the education or overseas recruitment sector
* Can you join immediately