Job Description

Position Overview:

The Telecaller is responsible for handling client inquiries, providing accurate information about immigration services, and supporting the admissions/visa team in generating leads and booking appointments. The role includes maintaining communication with potential clients, following up on leads, and ensuring a smooth customer experience.

Key Responsibilities1. Client Communication

Handle inbound and outbound calls from clients seeking visa, immigration, and study-abroad services. Provide accurate details about different visa categories, eligibility criteria, required documents, and process timelines. Respond to client queries professionally and promptly.

2. Lead Generation & Follow-ups

Contact potential leads generated through marketing campaigns, walk-ins, referrals, and social media. Maintain regular follow-up with clients through phone calls, WhatsApp, messages, and emails. Convert inquiries into appointments for counsellors or senior consultants.

3. Appointment Scheduling

Schedule meetings or consultations for immigration advisors and documentation teams. Confirm appointments and ensure clients receive reminders.

4. Data Handling & CRM

Maintain and update client records in CRM/software. Track follow-ups, interested applicants, pending cases, and call logs. Ensure all client information is recorded accurately and securely.

5. Explaining Basic Process

Explain the basic visa process, documentation checklist, service charges, and next steps (if applicable). Provide initial screening questions to assess client eligibility before transferring to counsellors.

6. Coordination

Coordinate between clients and internal departments (Counsellor, Case Officer, Documentation Team). Ensure timely communication and smooth workflow.

7. Customer Service

Handle client complaints politely and redirect complex issues to the appropriate senior staff. Maintain a positive and professional tone in all communications.
Job Type: Full-time

Pay: ?12,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Internet reimbursement Leave encashment Paid sick time Paid time off
Work Location: In person