Job Description

Division:

Flight Ticketing & Air Travel Services

Work Location:

Bangalore (Karnataka)

Reporting To:

Sales Manager / Operations Team

Role Purpose

To handle

flight ticket enquiries, fare quotation, booking, and sales conversion

, catering mainly to

Malayalee customers in Bangalore and nearby regions

.

Key Responsibilities

Tele Calling & Enquiry Handling

Handle inbound and outbound calls related to

flight ticket bookings

Provide accurate

fare details, schedules, and airline options

Explain baggage rules, fare conditions, cancellations, and rebooking policies

Flight Ticket Sales

Convert enquiries into confirmed

flight ticket bookings

Handle

domestic & international ticket sales

Upsell add-ons (seat selection, baggage, meals, insurance - if applicable)

Booking & Coordination

Coordinate with booking and operations teams

Ensure correct passenger details and documentation

Share e-tickets and travel information with customers

Customer Relationship Management

Build trust through clear and honest communication

Handle customer follow-ups, changes, and basic issue resolution

Maintain repeat customers and referrals

Reporting & Targets

Maintain call logs and booking records

Achieve assigned

sales targets

Report daily sales performance to the Sales Manager

Eligibility Criteria

Malayalee candidate only

Fluent in

Malayalam

(English required; Hindi preferred)

Willing to work in

Bangalore

Good communication and convincing skills

Sales-oriented mindset

Preferred Qualifications

Experience in

flight ticket sales / air ticketing

Knowledge of

GDS systems

(Amadeus / Galileo / Sabre) - added advantage

Familiarity with airline rules, fares, and travel documentation

Basic computer and CRM knowledge

What We Offer

Competitive salary + attractive incentives

Professional and supportive work environment

Training on systems and airline products

Career growth within Sirra International Group

Apply / Contact

Email:

booking@sirraindia.com

Job Types: Full-time, Part-time

Pay: ?11,105.84 - ?37,082.55 per month

Expected hours: No less than 4 per week

Work Location: In person