Job Description

Core responsibilities

Make outbound calls:

Contact customers about pending payments for loans, EMIs, or other overdue accounts.

Negotiate repayment:

Discuss and agree on payment plans with customers to resolve outstanding balances.

Inform customers:

Explain payment deadlines, late fees, and the consequences of non-payment.

Update records:

Accurately record customer interactions, payment commitments, and update account status in the CRM system.

Meet targets:

Work towards and achieve specific daily and weekly collection goals.

Resolve issues:

Address customer queries and concerns regarding payments.

Collaborate:

Coordinate with other recovery team members to resolve escalations or share insights.
Required skills

Communication:

Strong verbal communication and listening skills are essential.

Persuasion:

The ability to persuade customers to make payments.

Professionalism:

Maintain a professional and empathetic approach during sensitive financial conversations.

Customer handling:

Confidence in handling various customer types and their objections.

Computer literacy:

Basic computer knowledge to use the CRM system and update records.

Knowledge of regional language:

Often required to make calls in a specific regional language.
Job Type: Full-time

Pay: ₹8,000.00 - ₹20,000.00 per month

Work Location: In person