Job Description

Telecaller Job Responsibilities

Outbound Calling

:Reach out to potential and existing customers by making outbound calls to explain products or services and generate interest.

Sales & Lead Generation

:Persuade customers to make purchases, schedule appointments, or convert prospects into customers.

Inbound Call Handling

:Address customer inquiries, concerns, and complaints over the phone.

Customer Relationship Management

:Maintain and update accurate call logs and customer records in a CRM database.

Market Research

:Conduct basic market research to understand customer needs and market trends.

Complaint Resolution

:Provide solutions and follow up with customers to ensure their satisfaction.

Reporting

:Generate reports on call status, sales progress, and customer interactions for management.
Telecaller Skills and Qualifications

Communication

:Excellent verbal communication skills to engage effectively with customers and articulate product information clearly.

Persuasion

:A persuasive and confident attitude to drive sales and conversions.

Active Listening

:The ability to listen carefully to understand customer needs and provide appropriate solutions.

Adaptability

:The capacity to handle challenging conversations and adapt communication style to different situations and social cues.

CRM & Technical Skills

:Proficiency with customer relationship management (CRM) software and basic computer skills for data entry and record-keeping.

Resilience

:The ability to handle rejection and objections professionally, maintaining a positive approach.

Product Knowledge

:A firm understanding of the company's products or services to answer questions and promote them effectively.
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement
Work Location: In person