Job Description

Key Responsibilities

:

Outbound Calls

: Make outbound calls to prospective customers to generate leads, follow up on inquiries, and promote products or services.

Customer Inquiries

: Handle incoming calls and respond to customer queries, providing information about products, services, and company policies.

Lead Generation

: Identify potential sales opportunities through cold calling, follow-ups, and database management.

Sales Promotion

: Explain product/service benefits, upsell additional products, and close sales when appropriate.

Appointment Scheduling

: Schedule appointments or product demonstrations for sales teams or field agents.

Database Management

: Maintain and update customer databases, ensuring all contact details, conversations, and interactions are logged accurately.

Customer Feedback

: Collect and document customer feedback to help improve products/services and customer experience.

Performance Metrics

: Meet daily/weekly/monthly targets for calls made, sales generated, and lead conversions.

Report Generation

: Provide regular reports on call volume, sales performance, and customer feedback to supervisors or managers.

Problem Resolution

: Address customer concerns, complaints, and issues professionally, ensuring timely resolution or escalation to the relevant department.

Compliance

: Adhere to company policies, call scripts, and customer privacy regulations (such as GDPR or similar local laws).

Skills and Qualifications

:

Educational Requirements

: High School Diploma or equivalent; a degree in Business, Marketing, or related fields is a plus.

Experience

: Prior experience in telecalling, customer service, or sales is desirable but not mandatory.

Communication Skills

: Strong verbal communication skills with a clear, friendly, and professional tone.

Listening Skills

: Ability to listen attentively to customer needs and respond appropriately.

Sales Skills

: Ability to convince, upsell, and cross-sell products or services effectively.

Patience & Persistence

: Ability to handle rejections gracefully and persistently pursue sales goals.

Computer Proficiency

: Basic knowledge of Microsoft Office and CRM tools.

Multitasking

: Ability to handle multiple tasks and calls while maintaining a high level of accuracy and professionalism.

Team Player

: Willingness to work in a team environment and collaborate with colleagues to achieve common goals.
Job Type: Full-time

Pay: ₹8,086.00 - ₹24,542.50 per month

Language:

Hindi (Preferred) English (Preferred)
Work Location: In person