Telecaller
Job Description
Analyst - International Voice Operations - Customer Care - Customer Operations Responsibilities - Review customer service notes - Check status of services on account in diagnostic tools - Take appropriate steps to resolve customer\'s problems - Troubleshoot technical issues related to customer\'s services - Communicate effectively and close the loop with clients in case of observations - Update status in internal as well as client tools - Meet process expectations with high quality standards and adherence to SLAs Minimum Qualifications - Graduate either Fresher/Experienced OR Undergraduate with a minimum of 1 year of experience - Good communication and interpersonal skills - Ability to quickly and efficiently assimilate process knowledge - Professional in conduct/behaviour, appearance and communication - Understanding of web technology and cable setup - Reliability in terms of attendance and timing - Flexible for 24x7 shifts - Should not have any commitments - part time courses, tuitions, etc. that hamper work performance Preferred Qualifications - Basic knowledge of excel - Experience in troubleshooting related process - Ability to analyse information and evaluate results to choose the best solution and solve problems - Good documentation skills
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Job Detail
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Job IdJD3069628
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMohali, Punjab - Chandigarh, India
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EducationNot mentioned
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ExperienceYear