Job Description

Key Responsibilities :

Client Communication:

Reach out to leads provided, offering detailed information about our stunning jewelrycollection according to our Standard Operating Procedures (SOPs).

Use empathetic communication to understand and address client needs, ensuring apersonalized and engaging conversation.

Record Keeping:

Maintain accurate records of client interactions, including inquiries, comments, andactions taken, using our CRM system.

Ensure follow-ups are conducted to confirm that clients' requests have been addressedappropriately.

Relationship Building:

Develop and nurture relationships with clients to facilitate upselling opportunities andenhance customer satisfaction.

Aim to build lasting connections that encourage repeat business and referrals.

Sales Conversion:

Convince leads to visit our store and view their desired jewelry, working closely withstore personnel to coordinate appointments and sales.

Assist in closing sales by providing detailed information and facilitating a seamlessshopping experience.

Store Coordination

:

Communicate customer requirements and preferences to the store team, ensuring theyhave all necessary details to assist clients effectively.

Job Type: Full-time

Pay: From
15,000.00 per month

Schedule:

Day shift
Work Location: In person