Job Description

Key Responsibilities :

Client Communication:

? Reach out to leads provided, offering detailed information about our stunning jewelrycollection according to our Standard Operating Procedures (SOPs).
? Use empathetic communication to understand and address client needs, ensuring apersonalized and engaging conversation.

Record Keeping:

? Maintain accurate records of client interactions, including inquiries, comments, andactions taken, using our CRM system.
? Ensure follow-ups are conducted to confirm that clients' requests have been addressedappropriately.

Relationship Building:

? Develop and nurture relationships with clients to facilitate upselling opportunities andenhance customer satisfaction.
? Aim to build lasting connections that encourage repeat business and referrals.

Sales Conversion:

? Convince leads to visit our store and view their desired jewelry, working closely withstore personnel to coordinate appointments and sales.
? Assist in closing sales by providing detailed information and facilitating a seamlessshopping experience.

Store Coordination

:
? Communicate customer requirements and preferences to the store team, ensuring theyhave all necessary details to assist clients effectively.

Job Type: Full-time

Pay: From ?15,000.00 per month

Schedule:

Day shift
Work Location: In person