Job Description

We are looking for an enthusiastic and motivated Telecaller to join our dynamic team! As a Telecaller, you will be responsible for engaging potential customers, generating high-quality leads, and providing exceptional customer support throughout their journey. Your role will be crucial in creating a positive first impression, driving business growth, and supporting our sales efforts.

Responsibilities:

Outbound Calling & Lead Generation - Proactively make outbound calls to potential customers to introduce our services/products, gauge interest, and qualify leads. Utilize effective communication techniques to ensure that customers understand the value we offer. Customer Engagement - Build rapport with prospects by engaging them in meaningful conversations, understanding their needs, and offering tailored solutions. Act as the first point of contact, delivering a positive and professional experience. Follow-up & Conversion - Follow up with potential leads and clients who have shown interest, ensuring timely responses and offering additional information to drive sales conversion. Maintain an organized follow-up schedule to keep the sales pipeline moving. Customer Service & Support - Assist in resolving customer queries and providing relevant information about our products/services. Offer ongoing support to existing customers by addressing concerns, troubleshooting, and ensuring satisfaction with the solutions provided. CRM Management & Data Entry - Accurately record all customer interactions, leads, and progress in CRM software. Maintain up-to-date customer records, ensuring data integrity and proper tracking for future follow-ups. Design - Sales Team Collaboration - Work closely with the sales team to share insights, lead information, and customer feedback. Provide detailed handovers to sales representatives for prospects ready for conversion. Product Knowledge - Continuously update your understanding of our products/services and market trends to offer the most relevant and up-to-date information to customers. Achieve Targets & KPIs - Strive to meet or exceed daily, weekly, and monthly targets related to call volume, lead generation, conversion rates, and customer satisfaction. Track performance and take proactive steps to improve results. Market Research & Feedback - Gather valuable market insights by asking customers about their needs, challenges, and expectations. Share feedback with the management and marketing team to help improve products and services.
Skills Required:

Outbound Calling Expertise - Strong ability to engage in outbound calling with confidence, enthusiasm, and clarity. Comfortable speaking with a wide range of people and handling different types of conversations. Excellent Communication & Listening Skills - Ability to communicate clearly, concisely, and persuasively. Strong listening skills to understand customer needs and respond accordingly. Lead Qualification & Sales Funnel Management - Ability to effectively identify and qualify leads, ensuring that prospects are moved through the sales funnel in a timely and efficient manner. Customer-Centric Attitude - A genuine interest in helping people and providing outstanding customer service. Ability to build rapport and maintain strong relationships with clients. Tech-Savvy - Familiarity with CRM systems and basic office software (Excel, Word) for maintaining customer records, tracking calls, and following up with leads. Problem-Solving & Objection Handling - Strong ability to handle objections, resolve customer concerns, and provide solutions in a professional manner. Organizational & Time Management Skills - Ability to manage multiple tasks, maintain a clear follow-up schedule, and work efficiently without supervision.
Experience:

Previous experience in telecalling, sales, or customer service roles is preferred, but not required. Freshers with a positive attitude and willingness to learn are also welcome to apply. Experience in managing a sales pipeline, working with CRM systems, or handling inbound and outbound calls will be an advantage.
Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Health insurance Internet reimbursement Leave encashment Provident Fund
Schedule:

Day shift
Work Location: In person