Job Title: Telecaller
Job Summary
We're seeking a skilled Telecaller to manage inbound and outbound calls for our Hair Transplant Clinic. As a Telecaller, you'll play a key role in providing exceptional customer service, generating leads, and promoting our services.
Key Responsibilities
1. Inbound Calls: Handle incoming calls from patients, answering queries and providing information about our hair transplant services.
2. Outbound Calls: Make outbound calls to potential patients, promoting our services and generating leads.
3. Patient Follow-up: Follow up with existing patients to ensure satisfaction and encourage referrals.
4. Data Management: Maintain accurate records of calls, patient interactions, and lead generation.
Requirements
1. Experience: Prior experience in telecalling or customer service is desirable.
2. Communication Skills: Excellent communication, interpersonal, and persuasion skills.
3. Product Knowledge: Basic knowledge of hair transplant procedures and services.
4. Technical Skills: Familiarity with CRM software and telecalling tools.
What We Offer
1. Competitive Salary: Attractive salary package with incentives.
2. Growth Opportunities: Opportunities for professional growth and development.
3. Supportive Environment: Collaborative and supportive work environment.
Ideal Candidate
1. Communication Expertise: Strong verbal and written communication skills.
2. Customer-Centric Approach: Patient-focused approach with a strong desire to provide excellent customer service.
3. Results-Driven: Ability to meet targets and generate leads.
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