Job Description

Handle Incoming Calls: Answer queries related to hospital services, appointment availability, doctors, treatments, and other relevant information. Address patient concerns with professionalism and empathy. Outbound Calling: Make follow-up calls to patients regarding their appointments, treatments, and post-visit feedback. Remind patients about upcoming appointments, tests, and check-ups. Contact prospective patients to inform them about ongoing services, promotions, or eye care packages. Appointment Scheduling: Book, reschedule, or cancel patient appointments as per their requests, ensuring an organized and efficient schedule for doctors. Coordinate between departments for special consultation requests or urgent patient needs. Patient Relationship Management: Build rapport with patients by maintaining a positive and professional demeanor. Handle any complaints or escalations and pass them to the concerned departments when necessary. Data Entry and Documentation: Accurately record patient details, call logs, and appointment information into the hospital's system. Update patient profiles and maintain records of all communications. Customer Feedback: Conduct patient satisfaction surveys over the phone. Report feedback and suggestions to improve the hospital's service and patient experience. Hospital Promotions: Inform patients about new treatments, eye care packages, and promotions. Encourage patients to avail of special offers, enhancing the hospital's service reach.
Job Type: Full-time

Pay: ₹10,000.00 - ₹18,000.00 per month

Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

Technical support: 1 year (Preferred) tele sales: 1 year (Preferred) total work: 1 year (Preferred)
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person