Job Description

Core Responsibilities

Lead Generation & Follow-up

Call potential customers to promote Maruti Suzuki vehicles and services. Follow up on inquiries from digital platforms, walk-ins, and referrals. Maintain and update lead databases (CRM systems).

Appointment Scheduling

Book test drives and showroom visits. Coordinate service appointments and remind customers of upcoming schedules.

Customer Relationship Management

Handle inbound calls regarding product queries, pricing, and availability. Provide information on financing options, insurance, and exchange offers. Address customer concerns and escalate unresolved issues to the sales or service team.

Campaign & Promotion Support

Inform customers about ongoing offers, new launches, and dealership events. Support festive campaigns and seasonal promotions with targeted calling.

Documentation & Reporting

Record call details, feedback, and outcomes. Share daily/weekly reports with the sales manager for performance tracking.
Skills & Attributes

Strong verbal communication in regional and English/Hindi languages. Basic computer proficiency (CRM, Excel, email). Polite, persuasive, and customer-focused demeanor. Ability to handle rejection and maintain professionalism.
Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹15,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement Provident Fund
Education:

Bachelor's (Required)
Experience:

Telecommunication: 1 year (Required)
Language:

Hindi & Nepali & Bengali & English (Required)
Location:

Jalpaiguri, West Bengal (Required)
Work Location: In person