Job Description

Experience Required:

Minimum 6 months in International Calling (Voice Process)

Working Hours:

4:00 AM to 6:00 PM (Rotational Shifts)

Weekend Availability:

Required

About the Role:

We are hiring an

experienced and energetic Telecaller

with a background in

international voice process

, preferably from the

IT or Software industry

. The role involves managing both

inbound and outbound calls

, keeping detailed communication records, and ensuring a professional client experience across time zones. If you are fluent in English and ready for rotational shifts, we invite you to be part of our growing team.

Key Responsibilities:

Make outbound international calls

to prospective and existing clients for product updates, service inquiries, and lead follow-ups

Handle inbound calls

from international clients and respond to their queries with professionalism

Log all communications

accurately in the CRM system and keep records up to date

Manage client relationships

through effective communication and follow-ups
Coordinate with internal departments to escalate and resolve client issues where needed

Key Requirements:

?

Minimum 6 months of experience

in

international calling (voice process)

?

Excellent spoken and written English communication skills

? Strong interpersonal skills and the ability to maintain client rapport
? Basic knowledge of IT or software services is a plus
? Proficiency in CRM tools and Microsoft Office
? Willingness to work in

rotational shifts

(between 4:00 AM and 6:00 PM)
?

Weekend availability is mandatory

Why Join Us:

?Work with an innovative

IT company

serving global clients
?Office location at

Phase 8B, Sector 74, Mohali

with a professional and collaborative team
?International exposure and potential for career growth
?

Performance-based incentives and rewards

?Supportive and learning-focused work environment

Job Type: Full-time

Language:

English (Preferred)
Work Location: In person