Job Description

The Company:

Retrotech Business Solutions is a leading provider of high-quality, used IT assets that are sold to customers all over the world. As an

R2v3 certified company

, Retrotech adheres to the highest industry standards for responsible recycling, data security, and sustainable IT asset disposition. Our commitment to sustainability and environmental responsibility is at the heart of everything we do.

Our company was founded on the belief that IT assets should not be discarded when they are no longer needed. Instead, they should be refurbished and sold to new customers who can use them to their full potential. By doing this, we can reduce waste, conserve resources, and support a more sustainable future.

Designation:

Telecaller (Only Female)

Experience:

Fresher Shift: USA Shift (6:30 PM IST to 3:30 AM IST)

Working Days:

Monday - Friday (Except last Saturday for Training and Development)

Placement Type:

Full Time

Role and Responsibilities:

Make outbound calls to potential customers in the US to promote products.
Handle inbound calls and respond to customer inquiries in a professional and courteous manner.

Generate and qualify leads through cold calling, follow-ups, and customer engagement. Maintain call records and update customer information accurately in CRM software. Explain company offerings, pricing, and benefits clearly to US clients. Build and maintain relationships with customers to encourage repeat business. Achieve daily, weekly, and monthly targets for calls, leads, and conversions. Coordinate with sales or support teams to ensure customer satisfaction. Follow communication scripts and comply with company policies and call quality standards. Adapt communication style to suit US time zones, culture, and professional etiquette. Handle customer objections or complaints effectively and escalate when necessary. Prepare and submit call reports and performance summaries to management regularly.

Preferred Skills

Excellent English verbal and written communication skills. o Strong persuasive and negotiation abilities. Good listening and customer handling skills. Basic computer knowledge and proficiency in MS Office or CRM tools. Ability to handle inbound and outbound calls efficiently. Goal-oriented with strong time management and multitasking skills. Positive attitude, patience, and problem-solving ability. Team player with a professional and polite demeanor.

Benefits which make us Unique:

At Retro Tech, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Retrotech can mean for you!

Benefits Highlights:

5 Days working in a Fast-paced work environment (Last Saturday of every month for training & development day) International Exposure along with USA, UK, UAE, Europe counterparts Medical Insurance o Personal development and relevant training programs We promote work life balance Equal Opportunity & Diversity Inclusion

Potential Growth for you!

We will nurture your talent in an inclusive culture that values diversity. You will be doing regular catch ups with your manager who will act as your career coach and guide you in your career goals and aspirations.

Job Types: Full-time, Permanent, Fresher

Pay: ?18,000.00 - ?22,000.00 per month

Benefits:

Health insurance Leave encashment Life insurance Provident Fund
Work Location: In person