Job Description

About the Role:

We are looking for a proactive and persuasive

Telecaller

to join our Insurance Department. The ideal candidate will handle outbound and inbound calls, assist customers with insurance-related queries, follow up on leads, and ensure smooth coordination between patients, doctors, and insurance partners for cashless approvals and claims.

Key Responsibilities:

Make outbound calls to patients/customers for insurance-related queries and documentation. Coordinate with insurance companies for pre-authorization, approvals, and claim processing. Explain insurance benefits, policy coverage, and exclusions to patients. Follow up with patients to collect required documents for insurance processing. Maintain accurate call records and update the CRM/system regularly. Ensure timely follow-ups for pending approvals or reimbursement claims. Coordinate with internal teams (billing, finance, hospital operations) to ensure smooth workflow. Provide excellent customer service and resolve patient queries efficiently.

Requirements:

Education:

Graduate in any discipline (preferred).

Experience:

0-2 years in telecalling, insurance coordination, or customer service (healthcare/insurance domain preferred).

Skills:

Good communication and interpersonal skills. Basic understanding of health insurance processes (cashless/reimbursement). Computer proficiency (MS Office, Excel, CRM tools). Ability to multitask and handle pressure situations calmly
Job Types: Full-time, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Food provided Provident Fund
Work Location: In person