Job Description

QUA Loan is looking for a multilingual

Telecaller

who is fluent into

Kannad, Telugu, Marathi, Tamil

to join our team. As a telecaller, you will be responsible for managing customer inquiries, handling sales calls, providing product/service information, and maintaining customer satisfaction. The ideal candidate will have excellent communication skills, be patient, and show an eagerness to help customers, with a passion for learning and improving.

Key Responsibilities

:

Handle inbound and outbound calls to assist customers or prospects in

Kannad, Telugu, Marathi, Tamil.

Respond to customer queries, provide information, and offer solutions via phone, email, or chat. Follow up with leads to convert inquiries into sales or appointments. Assist with product/service issues, complaints, and requests, ensuring customer satisfaction. Provide accurate information about products, services, promotions, and company policies. Maintain records of customer interactions, transactions, and issues. Achieve performance goals set by the company (e.g., sales targets, customer satisfaction rates). Escalate complex issues to senior staff as needed. Update customer details and process data into the company database. Work effectively within a team environment to meet team and company objectives.

Required Skills

:

Fluency in Kannad, Telugu, Marathi and Tamil

Excellent

communication

and

interpersonal skills

. Ability to handle difficult situations and customer complaints with patience. Strong problem-solving skills and attention to detail.

Basic computer skills

(MS Office, CRM systems). A positive attitude and a passion for helping people.
Job Type: Full-time

Pay: ₹18,000.00 - ₹28,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Language:

Kannada (Preferred) TAMIL (Required)
Work Location: In person

Expected Start Date: 12/08/2025