Job Description

About the Role

We are seeking a proactive and customer-focused

Telecaller (Healthcare)

to support our pharmacy operations. The ideal candidate should have excellent communication skills in Hindi and English, basic knowledge of pharmacy/healthcare operations, and the ability to manage customer interactions with professionalism and empathy.

Key Responsibilities

Pharmacy Operations:

Ensure smooth day-to-day operations of the pharmacy, including

inventory management

and timely

dispensing of medications

. Accurately read and interpret prescriptions to provide patients with the correct medication or suggest alternatives if required.

Customer Handling:

Assist customers with medication inquiries and provide professional guidance on the proper use of prescribed drugs. Address customer concerns and maintain excellent service standards to ensure high levels of

customer satisfaction

.

Technical Expertise:

Apply technical knowledge of pharmaceutical products to educate and inform customers about

drug interactions, side effects, and storage instructions

. Stay updated with the latest developments in the pharmaceutical industry.

Communication:

Maintain effective communication with customers in

both Hindi and English

to build trust and rapport. Coordinate with team members to ensure seamless operations and address any operational challenges proactively.

Operational Efficiency:

Monitor stock levels and coordinate with suppliers to ensure uninterrupted availability of medicines. Maintain accurate records of

sales, stock, and customer interactions

in compliance with company policies.

Requirements

Graduate / Diploma (Pharmacy or Healthcare background preferred). Minimum

1-3 years of experience

in telecalling, customer service, or healthcare/pharmacy operations. Excellent communication skills in

Hindi and English

. Basic knowledge of medicines, prescriptions, and pharmacy practices.
Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person