Job Description

Overview:

The Telecounselor is a key role responsible for engaging with prospective students and their parents through phone calls. This position requires a dynamic and persuasive individual with excellent communication skills. The successful candidate will be responsible for providing information about the university's programs, answering queries, and guiding prospective students through the admission process.

Responsibilities:

Outbound Calling:

o Identify and contact potential students through outbound calls.

o Provide information about the university's programs, courses, fees, and admission process.

o Address queries and concerns of prospective students.

o Persuade potential students to apply to the university.

Inbound Calls:

o Answer incoming calls from prospective students and parents.

o Provide accurate and timely information about the university.

o Resolve queries and issues related to admissions.

o Direct calls to appropriate departments or individuals as needed.

Follow-up:

o Follow up with prospective students to address their queries and encourage them to apply.

o Schedule appointments for campus visits or virtual counseling sessions.

o Track and manage the status of prospective students.

Data Management:

o Maintain accurate records of calls, interactions, and student inquiries.

o Update the CRM system with relevant information.

Qualifications and Skills:

Excellent communication skills (Nepali, English & Hindi).

Knowledge of functionalities of University Admission team is preferred.

Strong interpersonal skills and the ability to build rapport with people.

Persuasive and convincing communication style.

Strong listening skills.

Ability to work in a fast-paced environment and handle multiple tasks

Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?15,000.00 per month

Schedule:

Day shift
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person