Job Description

We are seeking an experienced and motivated

Client Connect & Relationship Executive

to manage customer interactions, handle lead follow-ups, and support daily back-office operations. The candidate should have at least

1 year of experience

in telecalling, customer relationship, or support roles, with excellent communication and organizational skills.

Key Responsibilities

Manage

lead maturing and follow-up

calls to convert prospects into customers. Maintain accurate

customer relationship management (CRM)

data and call records.

Receive inbound calls

and provide prompt support and information to customers. Build and maintain strong relationships with existing and potential clients. Coordinate with the sales and operations teams for smooth service delivery. Perform

back-office duties

including data entry, documentation, and report generation. Ensure timely communication and maintain a professional tone with every interaction. Work towards achieving individual and team performance targets.

Skills & Qualifications

Excellent verbal communication in

Bengali

,

Hindi and English

. Strong coordination and follow-up skills. Basic computer knowledge (MS Office, CRM tools, email handling). Positive attitude, patience, and good interpersonal skills. Ability to multitask and handle customer queries effectively.

Required Skills

Minimum

1 year of experience

in

telecalling, customer service, CRM, or back-office operations

. Excellent communication skills in

Hindi and English

(knowledge of other languages is an advantage). Strong coordination, follow-up, and documentation skills. Basic computer knowledge (MS Office, Email, CRM software). Confident, disciplined, and goal-oriented.
Job Type: Full-time

Pay: ?10,000.00 - ?20,000.00 per month

Application Question(s):

What is Your Current Monthly Salary?
Education:

Bachelor's (Required)
Experience:

Tele Sales: 1 year (Required)
Language:

Hindi (Required) English (Required) Bengali (Required)
Work Location: In person