Job Description

We are seeking a dynamic and customer-focused

Telecaller Executive

to join our team. The role involves managing inbound and outbound calls, providing information about hospital services, scheduling appointments, and ensuring excellent patient service over the phone.

Key Responsibilities:

Handle inbound and outbound calls in a professional and courteous manner. Respond to inquiries regarding hospital services, doctor availability, appointments, and procedures. Schedule and confirm patient appointments and follow-ups using the hospital's management system. Maintain accurate and up-to-date call records and patient interaction logs. Guide patients about consultation timings, health packages, and ongoing medical camps or promotional offers. Coordinate with departments such as OPD, diagnostics, and billing for smooth patient communication. Follow up on pending appointments, cancellations, or rescheduling requests. Handle patient concerns or escalate complex queries to the appropriate departments.

Required Qualifications & Skills:

Minimum

6 months of telecalling/customer service experience

, preferably in healthcare. Excellent communication skills in [mention local language, English, and/or Hindi as needed]. Strong interpersonal and listening skills. Basic computer proficiency (MS Office, data entry, CRM or HIS systems). Ability to work under pressure and handle a high volume of calls.

Preferred Qualities:

Prior experience in a hospital or healthcare environment. Patient-centric attitude and empathetic communication style. Flexibility to work in shifts, including weekends, if required.
Job Types: Full-time, Permanent

Pay: ?13,000.00 - ?16,000.00 per month

Benefits:

Paid sick time Paid time off
Schedule:

Day shift Morning shift Night shift Rotational shift
Supplemental Pay:

Yearly bonus
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person