Job Description

We are looking for a good candidate with relevant experience in tell caller

Experiences-1-3 yrs

location- Raipur

Skilled Required

12th Pass / Graduate (any stream). 1-2 years in tele calling, customer support, or service coordination (preferably in construction equipment, automobile, or heavy machinery industry). Good communication skills in English, Hindi Basic computer knowledge - MS Excel, CRM tools, email handling. Good coordination and follow-up skills.
Responsibilities

Handle inbound and outbound calls related to service requests, complaints, and equipment breakdowns. Register customer service calls in the system (CRM / service software) with all required details. Coordinate with service engineers and field technicians to schedule and track service activities. Follow up with customers to confirm service completion and gather feedback. Maintain records of service calls, customer communication, and pending cases. Assist customers with warranty, AMC (Annual Maintenance Contract), and spare parts-related queries. Prepare and submit daily call logs and service support reports.
Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Language:

Hindi (Preferred) English (Preferred)
Work Location: In person